etrebus Posted December 14, 2011 Share Posted December 14, 2011 help need to use printer and it says need to restart spooler .have gone into services and spooler is on automatic but still dont work if i troubleshoot it says unable to open trouble shoot line 13 error ps using windows 7 and have other issues with comp as it locks up quite regular but a restart usually cures it Link to comment Share on other sites More sharing options...
ScORTED Posted December 14, 2011 Share Posted December 14, 2011 genuine windows 7, correct supported drivers for your printer? if not best of luck to you. If yes, uninstall your printer drivers (google will tell you how if you don't know) the unplug the printer from computer, restart pc, download and install latest driers from manufacturer and plug in the printer when it tell you Link to comment Share on other sites More sharing options...
sidrick Posted December 14, 2011 Share Posted December 14, 2011 Uninstall driver, reboot, reinstall. Use safe mode if you need to. Link to comment Share on other sites More sharing options...
etrebus Posted December 15, 2011 Author Share Posted December 15, 2011 genuine windows 7, correct supported drivers for your printer? if not best of luck to you. If yes, uninstall your printer drivers (google will tell you how if you don't know) the unplug the printer from computer, restart pc, download and install latest driers from manufacturer and plug in the printer when it tell youunistalled printer and re installed it using disc it came with still the same took 3 attempts to install how can i tell if its the printer or computer? thanks for help Link to comment Share on other sites More sharing options...
etrebus Posted December 15, 2011 Author Share Posted December 15, 2011 genuine windows 7, correct supported drivers for your printer? if not best of luck to you. If yes, uninstall your printer drivers (google will tell you how if you don't know) the unplug the printer from computer, restart pc, download and install latest driers from manufacturer and plug in the printer when it tell youunistalled printer and re installed it using disc it came with still the same took 3 attempts to install how can i tell if its the printer or computer? thanks for help wont install printer as local spooler not working /error line 13 Link to comment Share on other sites More sharing options...
PeeWee Posted December 15, 2011 Share Posted December 15, 2011 Try option 2 in this link. http://www.sevenforums.com/tutorials/1538-...le-checker.html Link to comment Share on other sites More sharing options...
scottg17 Posted December 15, 2011 Share Posted December 15, 2011 (edited) Its a runtime error. Something might have screwed the spooler service up. Have you installed anything new prior to this issue?Could be software/malware or even a dodgy update that's caused this. Id suggest:- Run a malware scan - www.malwarebytes.org . Pick the free version and run a full scan.Uninstall any new softwareYou could try a system restore to a working dateIf all these fail then you may need to do a repair install Ill add to what PeeWee says too, System file checker will look for any corrupt OS files Edited December 15, 2011 by scottg17 Link to comment Share on other sites More sharing options...
etrebus Posted December 15, 2011 Author Share Posted December 15, 2011 Its a runtime error. Something might have screwed the spooler service up. Have you installed anything new prior to this issue?Could be software/malware or even a dodgy update that's caused this. Id suggest:- Run a malware scan - www.malwarebytes.org . Pick the free version and run a full scan.Uninstall any new softwareYou could try a system restore to a working dateIf all these fail then you may need to do a repair install Ill add to what PeeWee says too, System file checker will look for any corrupt OS files thanks for all the advice will have a go tomorrow or sat Link to comment Share on other sites More sharing options...
PeeWee Posted December 15, 2011 Share Posted December 15, 2011 lightweight, get it checked now this instant lol also scott, it will be his OS files, the printer driver wont install till that spooler is sorted mate. Link to comment Share on other sites More sharing options...
scottg17 Posted December 16, 2011 Share Posted December 16, 2011 lightweight, get it checked now this instant lol also scott, it will be his OS files, the printer driver wont install till that spooler is sorted mate. misread that bit, I thought the driver installed and was getting the RTE on starting the service... my bad Link to comment Share on other sites More sharing options...
PeeWee Posted December 16, 2011 Share Posted December 16, 2011 (edited) lightweight, get it checked now this instant lol also scott, it will be his OS files, the printer driver wont install till that spooler is sorted mate. misread that bit, I thought the driver installed and was getting the RTE on starting the service... my bad Not you mate, it wasn't that clear but appears the printer was installed at one time and in my eyes the spooler has become corrupt, on his advised attempt to uninstall then re install this of course now means he is now not able to install because of the file issue with the spooler. Edited December 16, 2011 by PeeWee Link to comment Share on other sites More sharing options...
etrebus Posted December 17, 2011 Author Share Posted December 17, 2011 lightweight, get it checked now this instant lol also scott, it will be his OS files, the printer driver wont install till that spooler is sorted mate. misread that bit, I thought the driver installed and was getting the RTE on starting the service... my bad Not you mate, it wasn't that clear but appears the printer was installed at one time and in my eyes the spooler has become corrupt, on his advised attempt to uninstall then re install this of course now means he is now not able to install because of the file issue with the spooler.have used malware bytes scan said no malicious files found .but still wont install printer due to local spooler not working, also have deleted all things to do with printer ,sorry but not very good at computers and need things to be explained in idot guide, at the moment i have no printer installed cheers for help Link to comment Share on other sites More sharing options...
PeeWee Posted December 17, 2011 Share Posted December 17, 2011 Did you try the method I linked to? Link to comment Share on other sites More sharing options...
etrebus Posted December 17, 2011 Author Share Posted December 17, 2011 Did you try the method I linked to?i think so if it was a registry cleaner thingy it found faults but wanted me to pay to repair them and i was unsure Link to comment Share on other sites More sharing options...
PeeWee Posted December 17, 2011 Share Posted December 17, 2011 you went to the second option as I instructed though? Link to comment Share on other sites More sharing options...
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