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Never ending journey! What would you do?


EscortNreg
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On November the 13th last year I decided I had, had enough of buying 10+ year old cars and decided to invest in a 56 plate ford focus zetec.

 

After a few weeks of having it the idling went crazy, at a stand still it would rev From 900 to 1100 and jitter all over the place, then the engine management light we t on so back to ford it went, a Hugo (I think that's what they're called) sensor got replaced on the warranty.

 

Few weeks later again, the ideling went hay wire again, they said it's soon due for a service so take it in and it may sort it, it didn't so they checked it out and said they couldn't find a fault.

 

Then the ideling got way to bad so I took it back again, they replaced the other Hugo sensor on the warranty and it seemed To sort it (thus was two weeks ago)

 

Then yesterday, idling was bad again and the engine management light came back on.

 

So today, back to the ford garage, they called me this afternoon to tell me some of the wiring loom had corroded and was beyond repair so needed replacing.

 

The the really good news came, the car had gone over the warranty agreement by 1200 miles and the repair would cost me nearly £400!!!!

 

So, I have had the car 10 months and it's been back to the garage 4 times! The initial problem has not really been resolved and now they want me to pay for the repair!

 

What would you do? Fight it with them or cough up the money?

 

Forgot to say, this is a main ford dealer.

Edited by EscortNreg
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I'd repair it myself. Where is this wire and why has it corroded. They have you on the small print of the warranty, there is nothing you can do I reckon.

 

If this wire has corroded though you want to make sure they/or you find the cause of the corrosion, or a new length of cable may corrode aswell within 4 years.

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I'd repair it myself. Where is this wire and why has it corroded. They have you on the small print of the warranty, there is nothing you can do I reckon.

 

If this wire has corroded though you want to make sure they/or you find the cause of the corrosion, or a new length of cable may corrode aswell within 4 years.

 

You think there could be an underlying problem there then?

 

They have said the loom needs replacing

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But they didnt fix the original fault, surely it isnt right to keep randomly trying cheaper things then telling you the most expensive fix (which they should/could of known straight away) will now cost you.

To me it seems they simply fobbed you off and waited for the mileage to creep up.

They probably knew this when asking you to wait until the service (thus clocking up more miles) then getting caught out by not exceeding them at that point so waited longer.

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But they didnt fix the original fault, surely it isnt right to keep randomly trying cheaper things then telling you the most expensive fix (which they should/could of known straight away) will now cost you.

To me it seems they simply fobbed you off and waited for the mileage to creep up.

They probably knew this when asking you to wait until the service (thus clocking up more miles) then getting caught out by not exceeding them at that point so waited longer.

 

If this is to do with the idling fault they will have to fix it as it's an ongoing problem, it's just trying to prove it.

 

Another this I can say it must have taken longer than 10 months to corrode therefor they sold an already broken car lol.

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I suppose you could argue that this is the same fault that first reared it's head ages ago and that the corroded wire is the cause, they failed to diagnose it correctly a year ago and therefore they are liable for putting it right today, under warranty. But, it'd probably be like getting blood from a stone.

 

And yes, a well put together car shouldn't have wires corroding away after 4 years (less so if they've been corroded for a year at least) so something has to be poorly designed or broken for it to happen (a splash guard missing? or the wires not routed correctly?)

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Id push them into replacing it, tell them youve had a range of Fords before and that your loyal to the brand, but because of the customer service your thinking of getting shut for a rival.

 

Phone Ford customer assistance or whatever they call it, not just the garage.

Explain its part of the on-going problem which the car has had ever since you purchased it and that youd rarther them have the car back for a refund that for it to be sorted but youd settle for a fix.

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And make sure you let them know it's the HEGO sensors that have been blamed, but now they're claiming HEGO sensor wiring.

 

HEGO is the name for the oxygen sensors in the exhaust, there is a high band one and a low band one

 

Ah sorry, I should have explained, the corroded wiring is near the coiled plug not the HEGO (lol) wiring.

 

But the bloke on the phone did say it could also be causing the idling problem.

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And make sure you let them know it's the HEGO sensors that have been blamed, but now they're claiming HEGO sensor wiring.

 

HEGO is the name for the oxygen sensors in the exhaust, there is a high band one and a low band one

 

Ah sorry, I should have explained, the corroded wiring is near the coiled plug not the HEGO (lol) wiring.

 

But the bloke on the phone did say it could also be causing the idling problem.

 

 

The problem is surely they never rectified the problem of bad idling regardless of you continuously returning it? Then suggest the most costly option just out of warranty. Seems a bit fishy and a bit of a coincidence.

Edited by PeeWee
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And make sure you let them know it's the HEGO sensors that have been blamed, but now they're claiming HEGO sensor wiring.

 

HEGO is the name for the oxygen sensors in the exhaust, there is a high band one and a low band one

 

Ah sorry, I should have explained, the corroded wiring is near the coiled plug not the HEGO (lol) wiring.

 

But the bloke on the phone did say it could also be causing the idling problem.

 

 

The problem is surely they never rectified the problem of bad idling regardless of you continuously returning it?

 

Yeah, but are they going to see it like that or are they just going to say it's a new problem!

 

Surely a wiring loom won't corrode through in 10 months?!?

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And make sure you let them know it's the HEGO sensors that have been blamed, but now they're claiming HEGO sensor wiring.

 

HEGO is the name for the oxygen sensors in the exhaust, there is a high band one and a low band one

 

Ah sorry, I should have explained, the corroded wiring is near the coiled plug not the HEGO (lol) wiring.

 

But the bloke on the phone did say it could also be causing the idling problem.

 

 

The problem is surely they never rectified the problem of bad idling regardless of you continuously returning it?

 

Yeah, but are they going to see it like that or are they just going to say it's a new problem!

 

Surely a wiring loom won't corrode through in 10 months?!?

 

No they wont, which is why you need to go higher than the actual garage & speak to someone just like sotedford mentioned before.

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Ok! I'm gonna go as high as I possibly can, I have to phone the garage tomorrow, I have one of there courtesy cars.. But if they say no then I'm gonna go further... The only bummer is they want £60 for the initial inspection so I will have to fork that out before anything happens.
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Seriously phone up like i said - i had a problem with a garage not doing warrenty work without wanting to charge me, it wasn't Ford, and they sorted it fine, id seriously expect Ford to do the same.

 

The number ford have online don't work! Lol

 

Have just got off the phone to the garage, they reckon nothing can be done till next week and I need to return the courtesy car to them by 12 today... So basically I'm fucked!

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