hicksy Posted November 28, 2010 Share Posted November 28, 2010 Right a bit of a funny one here. I phoned up my local ford stealers the other day to order a new fuel pressure regulator for my car at the massive cost of £312, they said they didnt have it in stock but would be able to get it next day for me. The next day i phoned them at 8.30 and told them i didnt want it anymore because id found another one.......the bloke on the phone then said that i had to come in and pay for it because id ordered it! I then told him that i wasnt going to come in and pay for it because i didnt want it, to which he said id have to pay a 15% handling charge for it because it was ordered in for me.2 hours later the dealers dropped a £46 bill through the door at work for me for the 15% handling charge. Where do i stand for having to pay this......if it was a small company and they were going to be billed for it id feel bad and go and pay for it, but where its a main dealers and they get a daily delivery anyway i dont see why i should pay it, ive never seen the part, and ive told them i dont want it.What are peoples views on this? Link to comment Share on other sites More sharing options...
LiamGTR Posted November 28, 2010 Share Posted November 28, 2010 If you actually placed the order, pay up. Link to comment Share on other sites More sharing options...
wwwd Posted November 28, 2010 Share Posted November 28, 2010 You've ordered something and now you don't want to pay for it? Tough sh*t, cough up. Link to comment Share on other sites More sharing options...
hicksy Posted November 28, 2010 Author Share Posted November 28, 2010 Cheers, im sure if you were in my position you wouldnt be paying either! I placed an order over the phone and they didnt take a deposit, i think its tough rubbish to them Link to comment Share on other sites More sharing options...
Danzetec Posted November 28, 2010 Share Posted November 28, 2010 Seems fair enough to me, although it should of been taken as a deposit when you ordered it surely? Link to comment Share on other sites More sharing options...
hicksy Posted November 28, 2010 Author Share Posted November 28, 2010 Seems fair enough to me, although it should of been taken as a deposit when you ordered it surely? Well if i had paid a deposit if they asked for it then i could understand being billed for it and i wouldnt have any problems with that, but where i dont have an acount with them, and they only know me from where i work, and ive never actually seen the parts, i wouldnt know where id stand.If i end up having to pay it il just have to pay it...... Link to comment Share on other sites More sharing options...
geordie_aaron Posted November 28, 2010 Share Posted November 28, 2010 £312! lol Link to comment Share on other sites More sharing options...
rodssescort Posted November 28, 2010 Share Posted November 28, 2010 they dont have to take a deposit.. and it may just be a nother part on the shelf for them.. but if they had to order it direct from ford it means they cant send it back.. so now theyll have to have it sat on the shelf at 312 quid out of there pcoket.. and what are the chances of them selling it again? very little probley and im sure if someone on here said they wanted something off you and then later turned it down you'd be pretty miffed off Link to comment Share on other sites More sharing options...
hicksy Posted November 28, 2010 Author Share Posted November 28, 2010 £312! lol Thats what i thought! they dont sell the pressure reg without the common rail they dont have to take a deposit.. and it may just be a nother part on the shelf for them.. but if they had to order it direct from ford it means they cant send it back.. so now theyll have to have it sat on the shelf at 312 quid out of there pcoket.. and what are the chances of them selling it again? very little probleyand im sure if someone on here said they wanted something off you and then later turned it down you'd be pretty miffed off Your right i would be miffed off but its just one of those things.I work for a motor factor and we have people order things all the time and not come in for them, its just one of the things that happens in the trade. Link to comment Share on other sites More sharing options...
rodssescort Posted November 28, 2010 Share Posted November 28, 2010 £312! lol Thats what i thought! they dont sell the pressure reg without the common rail they dont have to take a deposit.. and it may just be a nother part on the shelf for them.. but if they had to order it direct from ford it means they cant send it back.. so now theyll have to have it sat on the shelf at 312 quid out of there pcoket.. and what are the chances of them selling it again? very little probleyand im sure if someone on here said they wanted something off you and then later turned it down you'd be pretty miffed off Your right i would be miffed off but its just one of those things.I work for a motor factor and we have people order things all the time and not come in for them, its just one of the things that happens in the trade. yea i know, i work at a ford dealer and it happens a lot.. hence why they are charging people as parts loose a lot of money over it.. and end up with a whole lot of stock which will probley never sell again Link to comment Share on other sites More sharing options...
hicksy Posted November 28, 2010 Author Share Posted November 28, 2010 £312! lol Thats what i thought! they dont sell the pressure reg without the common rail they dont have to take a deposit.. and it may just be a nother part on the shelf for them.. but if they had to order it direct from ford it means they cant send it back.. so now theyll have to have it sat on the shelf at 312 quid out of there pcoket.. and what are the chances of them selling it again? very little probleyand im sure if someone on here said they wanted something off you and then later turned it down you'd be pretty miffed off Your right i would be miffed off but its just one of those things.I work for a motor factor and we have people order things all the time and not come in for them, its just one of the things that happens in the trade. yea i know, i work at a ford dealer and it happens a lot.. hence why they are charging people as parts loose a lot of money over it.. and end up with a whole lot of stock which will probley never sell again It does happen alot, and it is annoying.....but where do they actually stand getting the money from me? Link to comment Share on other sites More sharing options...
rodssescort Posted November 28, 2010 Share Posted November 28, 2010 £312! lol Thats what i thought! they dont sell the pressure reg without the common rail they dont have to take a deposit.. and it may just be a nother part on the shelf for them.. but if they had to order it direct from ford it means they cant send it back.. so now theyll have to have it sat on the shelf at 312 quid out of there pcoket.. and what are the chances of them selling it again? very little probleyand im sure if someone on here said they wanted something off you and then later turned it down you'd be pretty miffed off Your right i would be miffed off but its just one of those things.I work for a motor factor and we have people order things all the time and not come in for them, its just one of the things that happens in the trade. yea i know, i work at a ford dealer and it happens a lot.. hence why they are charging people as parts loose a lot of money over it.. and end up with a whole lot of stock which will probley never sell again It does happen alot, and it is annoying.....but where do they actually stand getting the money from me? well to be honest youve got nothing down on paper, so if you leave it i shudnt imagen they'd be able to do anyhting.. Link to comment Share on other sites More sharing options...
escortedal Posted November 28, 2010 Share Posted November 28, 2010 did they state in the origonal call that a non wanted or returned item would carry such a surcharge for handling? if not then i dont see how they can justify this, if they did then you will probably have to pay up. Link to comment Share on other sites More sharing options...
PeeWee Posted November 28, 2010 Share Posted November 28, 2010 Surely if a Ford dealer order from Ford they're not out of pocket (bit like me selling wheels for by brother but they dont get collected, im not out of pocket)?Sounds a bit harsh (maybe its just me)? Link to comment Share on other sites More sharing options...
ajc.78 Posted November 28, 2010 Share Posted November 28, 2010 (edited) You have 2 choices both of which amount to the same thing 1. stick their bill in the bin and forget about it 2. return the bill to them explaining that you do not intend to pay it as you are not legally obliged to do so. I presume the action they are trying to take now was not agreed at the time you contacted them and therefore you have no contractual liability to accept their terms now. Under the distance selling regulations (and probably other sources which I can't remember off the top of my head) and the basic principles of contract law you are not legally obliged to pay. The only way they could get their money would be to establish in the County Court that you are legally liable which they would be unable to do! al Edited November 28, 2010 by ajc.78 Link to comment Share on other sites More sharing options...
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