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hicksy
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Right a bit of a funny one here.

 

I phoned up my local ford stealers the other day to order a new fuel pressure regulator for my car at the massive cost of £312, they said they didnt have it in stock but would be able to get it next day for me.

 

The next day i phoned them at 8.30 and told them i didnt want it anymore because id found another one.......the bloke on the phone then said that i had to come in and pay for it because id ordered it! I then told him that i wasnt going to come in and pay for it because i didnt want it, to which he said id have to pay a 15% handling charge for it because it was ordered in for me.

2 hours later the dealers dropped a £46 bill through the door at work for me for the 15% handling charge.

 

Where do i stand for having to pay this......if it was a small company and they were going to be billed for it id feel bad and go and pay for it, but where its a main dealers and they get a daily delivery anyway i dont see why i should pay it, ive never seen the part, and ive told them i dont want it.

What are peoples views on this?

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Seems fair enough to me, although it should of been taken as a deposit when you ordered it surely?

 

Well if i had paid a deposit if they asked for it then i could understand being billed for it and i wouldnt have any problems with that, but where i dont have an acount with them, and they only know me from where i work, and ive never actually seen the parts, i wouldnt know where id stand.

If i end up having to pay it il just have to pay it......

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they dont have to take a deposit.. and it may just be a nother part on the shelf for them.. but if they had to order it direct from ford it means they cant send it back.. so now theyll have to have it sat on the shelf at 312 quid out of there pcoket.. and what are the chances of them selling it again? very little probley

 

and im sure if someone on here said they wanted something off you and then later turned it down you'd be pretty miffed off

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£312! lol

 

Thats what i thought! they dont sell the pressure reg without the common rail :(

 

they dont have to take a deposit.. and it may just be a nother part on the shelf for them.. but if they had to order it direct from ford it means they cant send it back.. so now theyll have to have it sat on the shelf at 312 quid out of there pcoket.. and what are the chances of them selling it again? very little probley

and im sure if someone on here said they wanted something off you and then later turned it down you'd be pretty miffed off

 

 

Your right i would be miffed off but its just one of those things.

I work for a motor factor and we have people order things all the time and not come in for them, its just one of the things that happens in the trade.

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£312! lol

 

Thats what i thought! they dont sell the pressure reg without the common rail :(

 

they dont have to take a deposit.. and it may just be a nother part on the shelf for them.. but if they had to order it direct from ford it means they cant send it back.. so now theyll have to have it sat on the shelf at 312 quid out of there pcoket.. and what are the chances of them selling it again? very little probley

and im sure if someone on here said they wanted something off you and then later turned it down you'd be pretty miffed off

 

 

Your right i would be miffed off but its just one of those things.

I work for a motor factor and we have people order things all the time and not come in for them, its just one of the things that happens in the trade.

 

 

yea i know, i work at a ford dealer and it happens a lot.. hence why they are charging people as parts loose a lot of money over it.. and end up with a whole lot of stock which will probley never sell again

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£312! lol

 

Thats what i thought! they dont sell the pressure reg without the common rail :(

 

they dont have to take a deposit.. and it may just be a nother part on the shelf for them.. but if they had to order it direct from ford it means they cant send it back.. so now theyll have to have it sat on the shelf at 312 quid out of there pcoket.. and what are the chances of them selling it again? very little probley

and im sure if someone on here said they wanted something off you and then later turned it down you'd be pretty miffed off

 

 

Your right i would be miffed off but its just one of those things.

I work for a motor factor and we have people order things all the time and not come in for them, its just one of the things that happens in the trade.

 

 

yea i know, i work at a ford dealer and it happens a lot.. hence why they are charging people as parts loose a lot of money over it.. and end up with a whole lot of stock which will probley never sell again

 

It does happen alot, and it is annoying.....but where do they actually stand getting the money from me?

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£312! lol

 

Thats what i thought! they dont sell the pressure reg without the common rail :(

 

they dont have to take a deposit.. and it may just be a nother part on the shelf for them.. but if they had to order it direct from ford it means they cant send it back.. so now theyll have to have it sat on the shelf at 312 quid out of there pcoket.. and what are the chances of them selling it again? very little probley

and im sure if someone on here said they wanted something off you and then later turned it down you'd be pretty miffed off

 

 

Your right i would be miffed off but its just one of those things.

I work for a motor factor and we have people order things all the time and not come in for them, its just one of the things that happens in the trade.

 

 

yea i know, i work at a ford dealer and it happens a lot.. hence why they are charging people as parts loose a lot of money over it.. and end up with a whole lot of stock which will probley never sell again

 

It does happen alot, and it is annoying.....but where do they actually stand getting the money from me?

 

 

well to be honest youve got nothing down on paper, so if you leave it i shudnt imagen they'd be able to do anyhting..

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You have 2 choices both of which amount to the same thing

 

1. stick their bill in the bin and forget about it

 

2. return the bill to them explaining that you do not intend to pay it as you are not legally obliged to do so.

 

I presume the action they are trying to take now was not agreed at the time you contacted them and therefore you have no contractual liability to accept their terms now. Under the distance selling regulations (and probably other sources which I can't remember off the top of my head) and the basic principles of contract law you are not legally obliged to pay.

 

The only way they could get their money would be to establish in the County Court that you are legally liable which they would be unable to do!

 

 

 

al

Edited by ajc.78
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