GazSi Posted January 25, 2012 Author Share Posted January 25, 2012 postage he paid for was 9.99, which ingfact cost me £12.25, it was royal mail yes. Link to comment Share on other sites More sharing options...
PeeWee Posted January 25, 2012 Share Posted January 25, 2012 postage he paid for was 9.99, which ingfact cost me £12.25, it was royal mail yes. Your responsibility is to refund him then chase it through the royal mail (you still have the reciept yes?)Your covered up to a certain amount and it should cover this easily (I think it's something like £38). Link to comment Share on other sites More sharing options...
sidrick Posted January 25, 2012 Share Posted January 25, 2012 postage he paid for was 9.99, which ingfact cost me £12.25, it was royal mail yes. Your responsibility is to refund him then chase it through the royal mail (you still have the reciept yes?)Your covered up to a certain amount and it should cover this easily (I think it's something like £38). Aye. If it's broken in transit then it's your job to claim. Pain in the balls but it's not the buyers fault either. Link to comment Share on other sites More sharing options...
JC Posted January 25, 2012 Share Posted January 25, 2012 postage he paid for was 9.99, which ingfact cost me £12.25, it was royal mail yes. Your responsibility is to refund him then chase it through the royal mail (you still have the reciept yes?)Your covered up to a certain amount and it should cover this easily (I think it's something like £38). Aye. If it's broken in transit then it's your job to claim. Pain in the balls but it's not the buyers fault either. IIRC then he has to return the item... Should really specify your terms and conditions... Link to comment Share on other sites More sharing options...
Craig855S Posted January 27, 2012 Share Posted January 27, 2012 Demand he return them to you, say you will refund him on receipt of the lights. Then claim your losses back from the post office. If the carrier damaged them you'll get your money back, if they arent damaged and he's trying to pull a fast one he'll leave you alone to save himself the cost of postage Link to comment Share on other sites More sharing options...
Ahmotorsport Posted January 27, 2012 Share Posted January 27, 2012 (edited) I have this problem currently, although i'm the one that recieved damaged goods, so i've posted it back, no refund as of yet though. Edited January 27, 2012 by Ahmotorsport Link to comment Share on other sites More sharing options...
GazSi Posted January 29, 2012 Author Share Posted January 29, 2012 Demand he return them to you, say you will refund him on receipt of the lights. Then claim your losses back from the post office. If the carrier damaged them you'll get your money back, if they arent damaged and he's trying to pull a fast one he'll leave you alone to save himself the cost of postagehow do i go about this, do i just go postoffice with them? Link to comment Share on other sites More sharing options...
PeeWee Posted January 29, 2012 Share Posted January 29, 2012 (edited) Demand he return them to you, say you will refund him on receipt of the lights. Then claim your losses back from the post office. If the carrier damaged them you'll get your money back, if they arent damaged and he's trying to pull a fast one he'll leave you alone to save himself the cost of postagehow do i go about this, do i just go postoffice with them? Have checked the post office website under complaints or damaged items? (sorry if this seems obvious but it's what I would check first) Edited January 29, 2012 by PeeWee Link to comment Share on other sites More sharing options...
GazSi Posted January 31, 2012 Author Share Posted January 31, 2012 Case closed Link to comment Share on other sites More sharing options...
PeeWee Posted January 31, 2012 Share Posted January 31, 2012 Case closed If your going to start a topic asking for help & advice it's simple manners to at the very least tell people a little more detail and not just "case closed". Link to comment Share on other sites More sharing options...
JC Posted January 31, 2012 Share Posted January 31, 2012 Case closed Buyer sued you? You refunded him? Link to comment Share on other sites More sharing options...
GazSi Posted February 2, 2012 Author Share Posted February 2, 2012 Case closed If your going to start a topic asking for help & advice it's simple manners to at the very least tell people a little more detail and not just "case closed". Offerd a refund, afew days later he replyed saying he's not arsed as they only cost him a tenner and hes found a replacement light now too, and he's left good feedback so all good, Link to comment Share on other sites More sharing options...
PeeWee Posted February 2, 2012 Share Posted February 2, 2012 I consider your comments towards the guy both harsh & rude concidering you can't be sure what happend en route? Seems he was a decent chap after all. Link to comment Share on other sites More sharing options...
GazSi Posted February 2, 2012 Author Share Posted February 2, 2012 I consider your comments towards the guy both harsh & rude concidering you can't be sure what happend en route? Seems he was a decent chap after all.Not with the first message he sent, but seems a decent person, and i'm a decent person too, Link to comment Share on other sites More sharing options...
PeeWee Posted February 2, 2012 Share Posted February 2, 2012 I consider your comments towards the guy both harsh & rude concidering you can't be sure what happend en route? Seems he was a decent chap after all.Not with the first message he sent, but seems a decent person, and i'm a decent person too, You said he told you they were broke, they were, not by you but still broke, I see no wrong in what he said.You on the other hand called him a liar did you not? Link to comment Share on other sites More sharing options...
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