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VirginMedia


geordie_aaron

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Well i never.

Dad rang and asked me to cancel everything with Virgin becuase he was going to get everything with Sky. So i promptly told him to fook off, as i had been with telewest>blueyonder>virgin since i was 12, and out of all my mates, these are the only ISP i'd put my name to after seeing them have HEAPS of bother with them....

Anyway, i thought i'd give the 'i'm going to cancel unless you give me free stuff' number a ring and 'threatened' to leave, but hinted to the lass on the other end that i was just after some free gear and offered her the world lol (just general funny banter that you'd want after dealing with miserable fucks all day)....

Anyway, dad was paying

£34.50

* Minimum TV package (works 12 hours shifts so has no real time for TV)

*512 broadband that had been upgraded to 2mb FOC about 2 year ago

*Phone line rental only.

 

and she's now given us

£35 - yes a MASSIVE 50p increase per month

* TOP Tv package with EVERYTHING including SENTANA not sultana, sentena, SENTANA! lol

*10mb Internet

*Phone line rental and evening/weekends to any 01/02 number free.

 

Pretty damn good increase for 50p i'd say, although she probably does it 50 times aday anyway..... was VERY good customer relations......got her email after she asked if i had myspaz LMAO

 

LONG LIVE GOOD CUSTOMER SERVICE SKILLS! :cheers:

Edited by geordie_aaron
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Not sure, was talking to her about getting a new box/modem as the current ones are 3/4 years old and look shite, she said that they've just brought out a new Samsung - all singing, all dancing box out.... so i'd imagine....to keep up with Sky they would, but thats not a question i'd asked, Givem a ring, i'll give you dads details if you sign up to say he recommended you ;) you get £25 credit on bill i think and free install (although you shout enough and get it anyway) and dad gets £25 credit too haha (god loves a tryer)
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I wouldn't say cable is necessarily 'better' than ADSL....... it depends on the house!

 

I'd probably get better speeds on cable than adsl where I live, I tried adslmax and it was Shite!

 

I do have funky cable tv boxes though that even give you sky.... :)

 

Haha I love the virgin fibre scam...... Noone gets fibre to their house!

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I've yet to achieve a ping within the UK while playing 2142 of less than 70 since moving from NTL were i was geting a ping of 20-27.

 

Well i never.

Dad rang and asked me to cancel everything with Virgin becuase he was going to get everything with Sky. So i promptly told him to fook off, as i had been with telewest>blueyonder>virgin since i was 12, and out of all my mates, these are the only ISP i'd put my name to after seeing them have HEAPS of bother with them....

Anyway, i thought i'd give the 'i'm going to cancel unless you give me free stuff' number a ring and 'threatened' to leave, but hinted to the lass on the other end that i was just after some free gear and offered her the world lol (just general funny banter that you'd want after dealing with miserable fucks all day)....

Anyway, dad was paying

£34.50

* Minimum TV package (works 12 hours shifts so has no real time for TV)

*512 broadband that had been upgraded to 2mb FOC about 2 year ago

*Phone line rental only.

 

and she's now given us

£35 - yes a MASSIVE 50p increase per month

* TOP Tv package with EVERYTHING including SENTANA not sultana, sentena, SENTANA! lol

*10mb Internet

*Phone line rental and evening/weekends to any 01/02 number free.

 

Pretty damn good increase for 50p i'd say, although she probably does it 50 times aday anyway..... was VERY good customer relations......got her email after she asked if i had myspaz LMAO

 

LONG LIVE GOOD CUSTOMER SERVICE SKILLS! :cheers:

 

So, in conclusion. You phoned up to cancel, and ended up with the same company and paying. Persoanlly i think that awesome customer services ;)

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I've yet to achieve a ping within the UK while playing 2142 of less than 70 since moving from NTL were i was geting a ping of 20-27.

 

Well i never.

Dad rang and asked me to cancel everything with Virgin becuase he was going to get everything with Sky. So i promptly told him to fook off, as i had been with telewest>blueyonder>virgin since i was 12, and out of all my mates, these are the only ISP i'd put my name to after seeing them have HEAPS of bother with them....

Anyway, i thought i'd give the 'i'm going to cancel unless you give me free stuff' number a ring and 'threatened' to leave, but hinted to the lass on the other end that i was just after some free gear and offered her the world lol (just general funny banter that you'd want after dealing with miserable fucks all day)....

Anyway, dad was paying

£34.50

* Minimum TV package (works 12 hours shifts so has no real time for TV)

*512 broadband that had been upgraded to 2mb FOC about 2 year ago

*Phone line rental only.

 

and she's now given us

£35 - yes a MASSIVE 50p increase per month

* TOP Tv package with EVERYTHING including SENTANA not sultana, sentena, SENTANA! lol

*10mb Internet

*Phone line rental and evening/weekends to any 01/02 number free.

 

Pretty damn good increase for 50p i'd say, although she probably does it 50 times aday anyway..... was VERY good customer relations......got her email after she asked if i had myspaz LMAO

 

LONG LIVE GOOD CUSTOMER SERVICE SKILLS! :cheers:

 

So, in conclusion. You phoned up to cancel, and ended up with the same company and paying. Persoanlly i think that awesome customer services ;)

pointless text so i'm not just putting a smiley or one word :) :cheers:

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Cant beat Virgin Media, we have been with them since the days of Cable & Wireless....Never had a problem. Customer service has always been cack but not had to ring since its been VM so dont know if its got any better.....

 

I wasnt arsed about losing Sky1 until i found out Prison break is going on there lol but fair play to them for telling Sky to get fucked and not giving in. I read a while back VM have a new channel in the pipeline of their own to rival Sky1, so will see what thats like....

 

I always hear about people saying they have rang up and said they are leaving and then getting given free stuff to stay, but i have never done it because i always think what if i ring up and say "Im looking to cancel" and they just say "Ok, Bye".......Then im up shit creek without a paddle lol

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I always hear about people saying they have rang up and said they are leaving and then getting given free stuff to stay, but i have never done it because i always think what if i ring up and say "Im looking to cancel" and they just say "Ok, Bye".......Then im up shit creek without a paddle lol

Ok well i'll ring back when i've sorted the Sky out :P

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